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| We're eager for you to begin using your home water filter so you can enjoy the benefits of clean safe water right away. CRYSTAL QUEST uses FED EX or USPS "signature required" for shipments where leaving a package is not a secure option. Please inform on 'checkout page' when ordering, if 'signature required' is option preferred. We will email you with tracking information as soon as we receive it from the shipping department at the factory. |
CRYSTAL QUEST products come with performance certifications, easy to follow installation instructions, free shipping on cartridge replacement orders. CRYSTAL QUEST offers a 30 day satisfaction guarantee!
All "Filter Systems" ship out the within seven to ten days of ordering! |
Please Note:
- Rates are for delivery within the US, shipping to foreign addresses will be calculated at time of shipping.
Packages shipped via UPS or Fed-Ex will not require a delivery signature unless requested.
- Saturday delivery for UPS or Fed-Ex shipping is available at an additional cost.
- For next day air rates please contact our office.
- Rates are subject to change without further notice.
- Allow one additional business day for orders received after 1:00 p.m. Eastern Time.
- Occasionally these shipping services can not meet their guarantee for an on-time delivery. This issue is beyond our control, and we sincerely apologize for any inconvenience this may cause you.
- Shipping time for 3-day UPS is not guaranteed.
International Orders
- Prices are quoted in U.S. dollars and must be prepaid in U.S. funds.
- Customers are responsible for all duties, taxes, and/or custom restrictions.
* Delivery times are approximates given by the shipping couriers and are beyond our control. We will notify you with shipping cost via email at time of shipment. USPS Priority Mail International will not have a tracking number but is traceable if package does not arrive within 30 days. Once the order has left our warehouse, Healthy Filtered Water is not responsible for any delayed shipments.
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Crystal Quest shipments will be shipped FED EX or USPS if international.
*Colorado residents will have 3.0% sales tax added to the order.
**Shipments to Hawaii, Alaska and Canada ADD $10.00 to $15.00 or more depending on the weight of the items ordered.
Shipments will be received from U.S.P.S. priority air parcel post.
***We are currently experiencing 1 month delays with some products to clear United States customs.
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Shipping Policy:
Crystal Quest® is not responsible for any merchandise lost or stolen through any mail parcel service, including but not limited to USPS, UPS, Fedex, and/or any freight companies.
FedEx, USPS and UPS Ground Deliveries to Home and Business addresses are sent NO SIGNATURE REQUIRED. This means that FedEx and UPS will leave the package at your door, or in a convenient location if no one is present to receive the shipment. If you require a signature, then add a note to your order requesting signature service. If you request this feature, then you will be charged an additional $3.00, as FedEx and UPS charges extra for this level of service.
No Signature Requested (our default shipping method) - If you did not add a note to your order requesting signature, then we cannot reship your order. In these instances, your package has essentially been stolen or is otherwise missing, and we recommend you follow-up with the carrier and your local authorities.
Signature Requested - If you requested that signature be required upon delivery of your package (read shipping methods above for instructions), then we will file a claim and re-ship your order at no cost to you once we have received verification of the shipment status from the carrier.
Domestic:
- Orders are often shipped within 4 – 5 days after placement, but not later than 7 – 10 business days, with the exception of custom-designed products or commercial systems.
- Orders are typically shipped by Fedex, and a Fedex tracking number will be sent to your E-mail so that you may track the delivery progress of your package. Larger or heavier items are shipped by freight. Crystal Quest® arranges for all deliveries for all orders. You may request a specific shipping carrier of your choosing.
- Additional shipping charges for some products may be incurred, and are based on total shipping weight, dimensions, dimensional weight, value of item, destination, and/or handling.
- Express shipping (overnight, 2-day, etc.) is available upon request. Purchaser agrees to pay additional shipping charges as applicable.
International:
- Crystal Quest® ships orders internationally.
- Purchaser is responsible for any and all additional transportation charges, including but not limited to, broker fees, duties, government taxes, etc. that may be incurred during the delivery and export/import process.
- Additional shipping charges apply, and purchaser is responsible for the additional shipping charges as applicable. These charges are in addition to and separate from transportation broker fees, duties, government taxes, etc. associated with the export/import process.
- Additional shipping charges are based on total shipping weight, dimensions, dimensional weight, value of item, destination, and/or handling.
- Returns of products are not allowed on international orders.
Damaged Goods Policy:
Damage to product(s) is not always easily identifiable, as damage can either be visible or concealed. For visible damage, do the following:
- #1 Best Option: For the simplest solution for shipping damages, follow this procedure when receiving a delivery. This procedure is the standard operating procedure of the delivery insurance issued by all shipping carriers:
- Inspect your merchandise thoroughly for damage immediately upon arrival (delivery) and reject the entire shipment if you find any damage. Ask the driver to wait while you inspect the merchandise.
- If you find any damage, do NOT accept the delivery. Doing so will expedite the process of Crystal Quest getting another unit out to you immediately. Refusing the shipment will protect you against having to pay the return shipping. All shipping fees are always the responsibility of the purchaser.
- Immediately file a damage claim with the delivery carrier on the same day as the delivery. Try to take a digital photo of the damage if possible. After filing the damage claim, contact Crystal Quest immediately at support@crystalquest.com for assistance and further instructions.
- Legitimate damage claims will be promptly processed. A replacement from the manufacturer will be shipped to purchaser. When the manufacturer receives the "damaged goods", a detailed analysis of the damaged product claim will be performed to determine if the product was damaged during transportation.
- #2 Option: If driver of carrier has already departed, or has left , contact the delivery company the same day and file a damage claim. Then, contact Crystal Quest that same day at support@crystalquest.com for assistance and further instructions. The manufacturer or delivery carrier will initiate a paperwork process and instruct you to send the goods back to the manufacturer, sometimes at your expense, until the damage is inspected. All shipping fees are always the responsibility of the customer. When the manufacturer receives the "damaged goods", a detailed analysis of the damaged product claim will be performed.
- If you have a digital camera, take a snapshot of the damage as proof/evidence before it departs and E-mail the photograph to us as soon as possible.
- E-mail correspondence and photos is support@crystalquest.com
Concealed Damage
Sometimes damage during shipping cannot be detected until product(s) is removed from the packaging and installed. If concealed damage is detected, it is very important to act immediately. Purchaser needs to contact the carrier, file a concealed damage claim, and contact Crystal Quest® at support@crystalquest.com. The product(s) needs to be shipped back to Crystal Quest®, at purchaser’s expense, so Crystal Quest® can inspect product(s) to determine if damage occurred during shipping, during installation, or after installation. Photos are most helpful and can also be e-mailed to support@crystalquest.com.
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