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Question: What's the difference between the single cylinder Crystal Quest Counter top and Under Sink Filters and the triple cylinder versions?
Answer: Increased levels of filtration. The double and triple cyclinder models add a pre-sediment filter and on the triple a final filtration media to eliminate anything that might be left for optimum performance.
Question: How long has Crystal Quest been in business?
Answer: Crystal Quest has over 30 years in the industry. Both sell and have active distributors nationally and internationally.
Question: Why do Crystal Quest filters last longer than Aquasana filters?
Answer: Crystal Quest uses KDF55 as a filtration media in all their filters including the drinking water filters which prevents bacteria buildup inside the filter. *(see Questions can I wait 12 months to change the filter above re: Aquasana)
Question: I have very bad brine water and I want to know if your filters will help it out. I have had the water tested and it pegged out the hardness meter at over 5,000ppm instantly. The water itswlf tested out to be very good other than the heavy salt content.
Answer: The best solution to remedy your water problem is reverse osmosis. I would recommend CQE-CO-02029 5000 gpd. This unit will eliminate your brine/hard water, but with the hardness of your water the output of the RO system will be reduced from 5000 gal per day to approximately 2500 gpd. Crystal Quest will also build custom systems. They can build a less expensive filter system that won’t completely eliminate the brine/hard water but will greatly reduce it. Let me know what your budget is and if you want to pursue another option.
Questions regarding the CQE-WC-00902 Water Cooler:
Question 1 – What are the reverse osmosis recovery rates for each of the water tanks ‘hot and cold’ for the CQE-WC-00902?
A1 The recovery rate for the RO is one gal for every three.
Question 2 - How do you know when to replace the filters?
A2 The filters should be replaced every two years with the exception of the RO filter which should be replaced every three to four years or when the water output is noticed to be significantly less.
Question 3 - Will all four filters need to be replaced at the same time?
See above
Question 4 – Which are the correct replacement cartridges for the CQE-WC-00902?
A4 RC-04038 @ $31.50, RC-04039 @ $45.50, RC-04040 @ $57.00, RC04041 @ $65.50 (**So far there is no charge for shipping & handling of replacement cartridges.)
Question 5 – How does the reverse osmosis work in this water cooler?
A5 The reverse osmosis functions as all RO systems do. There is one line going into the filtration system and two lines on exiting. There is a tank if you will (reservoir) on all our RO systems. The term hybrid is only referring to a generic model as all our RO water coolers function the same.
Question 6 – Do you have any service companies you recommend in the Nashville, Tennessee area should the hot water stop making the water hot or is this something that can be fixed with phone support from Crystal Quest?
Not at this time if you experience any service problems contact our technical support.
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