•   Returns for refund are accepted ONLY on perfectly new, unused items in the original packaging and without any damaged or missing parts. Refunds will not be issued if broken, used, dirty, or otherwise abused items are sent back from customer.
•  Returns for exchange are accepted on items which are defective, for upgrades, or when Crystal Quest® is working specifically with customer to acquire customer’s proper water filtration needs.
•  Crystal Quest® reserves the right to not honor returns of product(s) if product(s) was/were not installed by a qualified, licensed plumber.
• Returns for exchange will not be honored if it is deemed that product(s) has been used broken, used, dirty, or otherwise abused.
•  All returns, either for refund or exchange, must be within 30 days of initial purchase. Refunds will not be issued if products are sent back past the 30-day initial purchase period.  
• Returns, either for refund or exchange, are subject to restocking fees of up to 30%.
• Returns, either for refund or exchange, are NOT allowed on custom ordered products, special orders, reverse osmosis systems, filter cartridges and/or membranes (for public safety and tampering reasons).
• Crystal Quest® will not honor refunds or exchanges on other brands’ products.
• All returns, either for refund or exchange, MUST have a Return Merchandise Authorization (RMA) number, and include customer’s name, address, telephone number, and specific reason for return. You may acquire this by contacting where you purchased the item.
• Product(s) must be returned in original packaging and intact. Returned product(s) must be shipped within two weeks of issuance of a Return Merchandise Authorization number to be eligible for a refund. A refund will be issued after the return has been received and inspected.
•  Refunds issued to customer will be less shipping and handling, and possible restocking fee.
• Proper proof of purchase must be provided and accompany returns.
• For returns of products $350 retail value and over, there will be a mandatory 30% restocking fee. Contact Crystal Quest® prior to return in order to receive an RMA number and shipping instructions.
• Refunds will not be issued to third parties. If purchase was made through a dropshipper or other affiliate, the refund must come through them, not Crystal Quest®.
• Customer must pay ALL shipping fees for returns.
• No returns allowed on international orders.
• For returns in circumstances where Crystal Quest® had been working with customer in determining proper filtration needs and trying out various filtration methods, then solely at the option of Crystal Quest®, and/or based on the specific circumstances, in situations Crystal Quest® deems appropriate, Crystal Quest® may elect to issue a replacement, a partial replacement, a reasonable and acceptable substitute, a full or partial refund, or a refund minus a 30% restocking fee on items that have been used (damaged or worn goods and missing components will incur higher restocking fees IF they are accepted for return).
• Most Crystal Quest® products are covered by the Manufacturer's Limited Warranty, when the product is properly installed by a qualified, licensed plumber, against defects in materials and workmanship. Crystal Quest® reserves the right to deny your warranty or other claim if it is found that the product was improperly installed, damaged, or abused.
• Delivery carriers, including but not limited to, USPS, UPS, Fedex, and freight companies are responsible for getting your merchandise to you in an acceptable and timely manner and condition. Crystal Quest® is not responsible for lost, stolen, damaged or delayed merchandise, and will not honor return/refund requests for such.
• Crystal Quest® does not reimburse customers for any shipping charges or any other expenses the consumer may incur whatsoever, such as but not limited to: import/export fees and duties, installation and setup fees, damages caused by product, professional services, or legal fees, and will not honor return/refund requests for such.
• Crystal Quest® sells professional products that are intended for professional installation and professional initial setup by a qualified water service professional (licensed) who is experienced in installing the product you have purchased, and Crystal Quest® will not honor return/refund requests, nor accept any liability, for products that are improperly installed.  
• Commercial category products are considered special order and may not be returned for any reason. All sales are final.
• So that we do not increase delivery cost above what we are charged for shipment, the customer is solely responsible for all shipping costs on all deliveries and all returns.
• The customer is responsible for inspecting all products upon delivery for shipping damage and concealed damage. Shipping damage and concealed damage must be reported within 3 business days, but preferably the same day as delivery. Inspect goods for shipping damage immediately upon arrival, and refuse the shipment and file a damage claim with the delivery carrier before contacting us.  Take a digital photo of the damage if possible.
• ALL refunds are given solely at the discretion of Crystal Quest®.  All returned products WILL be carefully analyzed to determine if it has been used, abused, or damaged in any way, either damaged during installation, damaged during transportation, or operated under improper conditions. Any refund determined to be due will be issued by at the conclusion of the analysis.  Misapplication of the product, damage from overpressure, water pressure spikes, improper water conditions, and installation damage do not qualify for a refund.
• Product warranty is disqualified if product was not professionally installed by a licensed and qualified professional.  This is especially true for all residential, commercial, and industrial units such as undersink units, water softeners, backwashing filters, backwashing oxidation systems, water coolers and RO systems, which should ALL be professionally installed by a licensed, qualified water service professional.

Disclaimer of liability for all products:

IN ALL CIRCUMSTANCES, CRYSTAL QUEST'S® MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT(S) SOLD.

IN ALL CIRCUMSTANCES, CRYSTAL QUEST'S® MAXIMUM LIABILITY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT AND/OR PART(S), AND THIS LIABILITY WILL TERMINATE UPON EXPIRATION OF THE APPLICABLE WARRANTY PERIOD.

CRYSTAL QUEST® SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THESE LIABILITY LIMITS. CRYSTAL QUEST® SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT CRYSTAL QUEST® IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

All commercial and residential in-line systems are recommended to be installed after a flow regulator/restrictor in order to control and reduce incoming water pressure. This avoids bursting and any resulting property damages. Also, make certain that there is a strainer system placed after the Crystal Quest® Media System to avoid bleeding and/or pipe clogging.

• For all products: CRYSTAL QUEST® is not responsible or financially liable for any water damage, property damage, or personal injury, direct or indirect, that may occur from normal and correct use of the products we sell, catastrophic failure of the products we sell, failure to properly connect the units to the water supply lines, and/or failure to understand and observe the proper water pressure ratings and requirements for these units.  Use and install all of our products solely at your own risk. Do not expose any of these units to freezing temperatures (<33 degrees Fahrenheit) or direct sunlight (UV rays).
• All plumbing work and connecting of these units to the water supply is done at your own risk. Most CRYSTAL QUEST® products are intended for professional installation and/or professional initial setup. This is especially important when installing undersink units, all reverse osmosis units, undersink filters, water coolers, water softeners, all backwashing units, and whole house water filter systems - which are always connected to a high pressure water line. Always check all connections for leaks periodically.  CRYSTAL QUEST® is not responsible for any leaks or water damage whatsoever.
• All systems must be inspected by a professional installer prior to installation to eliminate any possible assembly error, and checked for component damage, parts, and fittings, to avoid system malfunction and possible property damages.
• We are not responsible for any damages, direct or indirect, that may arise from the use or catastrophic failure of these products. Use all products at your own risk.
• For all CRYSTAL QUEST® products, determination of product suitability, application use of the product, and the fitness of a product for a particular purpose is the sole responsibility of the buyer. Buy and use at your own risk.
• Electrical Products: For all electrical products use only as directed and follow all manufacturer’s directions and warnings.  For your safety, always plug only into a properly installed GFCI outlet.  If you do not have one, you need to obtain one.  We are not responsible for any property damage or personal injury, incidental or consequential, that may arise from the use and/or failure of any of our products.
• UV Disinfection Systems: Although these units are proven to be highly effective when functioning correctly and operated according to the manufacturer's directions and operating parameters (including 95% UV transmittance of the water), these systems are not to be used for drinking "infectious water". Use all UV systems at your own risk.
• Water Filtration/Conditioning Products: All water filters, water coolers, water filter cartridges, RO membranes, specialty cartridges, and water conditioning products used for human (or animal) contact or consumption are intended to be used to improve the quality of safe and potable, non-infectious, non-polluted drinking water. Use at your own risk.
• Information Disclaimer: All information, product claims, and statements are made in good faith and believed to be true, and are offered for your evaluation and verification only. For all CRYSTAL QUEST® products, determination of suitability, application use, and fitness for a particular purpose is the sole responsibility of the buyer. Due to the almost infinite number of parameters and variables that are involved with your particular application, water quality, and operating conditions, we can only suggest what we believe would work well for your application based on our interpretation of what you convey to CRYSTAL QUEST®. You may or may not get the exact results that you wanted or expected. CRYSTAL QUEST® assumes no liability or responsibility for your water filtration results. This is solely your responsibility.